Terms & Conditions

Get in touch with us for further assistance and customer support.
01.

Scope

The following Terms and Conditions apply to all orders placed via our online shop on www.3p.net.au, as well as any viewing and downloading of images. If you use this website, you agree to these Terms and Conditions.

02.

Contractual partner, formation of contract

The purchase contract is concluded with 3P Photography.
The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. Products may be placed in the basket without obligation and entries can be amended at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the products contained in your basket.
Once you have sent an order, a confirmation e-mail will be received.
Previous orders cannot be accessed via the internet for security reasons.

03.

Contract amendments

The language available for concluding the contract is English.
3P reserve the right to amend the Terms and Conditions at any time. Amendments will be effective immediately upon notification on this website. The continued use of the website following such notification will represent an agreement to be bound by the terms and conditions, as amended.

04.

Ordering conditions and entering contract

The Professional School Photography Association and Industry in Australia operates on a pre-order, pre-pay basis. 3P Photography collects payment and orders before ‘Photo Day’.
Customers must be at least 18 years old to place any orders with the website. By placing an order, agreeing to the Terms and Conditions, and creating a contract with 3P Photography, you confirm that you are at least 18 years of age. If 3P Photography suffers any loss, financial or otherwise, because you are less than 18 and you placed an order, 3P Photography may, in its discretion, pursue compensation for such a loss from your adult parent(s) or legal guardian(s) because you attempted to engage in a transaction with 3P Photography.

5.

Delivery conditions

Products are prepared and printed in a batch process, and all pre-orders are delivered to the school approximately 7 weeks following photo day, to be distributed by the school.
If your order is for photography products whereby the closing date for pre-orders has passed, then your order is classified as a re-order, late order or special order.
Orders in these categories will be delivered to the delivery address defined by you in your order. Orders will be dispatched to your delivery address via Australia Post and received within 4 weeks of placing your order.
Delivery costs are in addition to the product prices displayed. Delivery charges are explained within individual product offers.
Our products will be dispatched from our office; pick up by the customer is not possible.

6.

Pricing and Products

Prices shown on this website are in Australian dollars (AUD) and include GST where applicable. Prices are subject to change.
Images of products are for illustrative purposes only and may vary from the products depicted or described. Print sizes are approximate.
Annual Class Photos, as well as any Student images cannot be viewed prior to ordering. Digital copies of your order will be available after delivery to the school.
Only student individual photos can be obtained in digital format, besides Photo Prints.
Where an amount equivalent to a Class Photo has been approved and no selection has been made, the default order is for a Contemporary Class Photo Print.

7.

School Balls and Events

All Senior/High School Ball images are supplied with a complimentary upgrade to a High-end Vogue edit from 3P Photography.
For all other events, images found here are in their original state. Once an image has been ordered, it will then be edited (cropping and colour correction as required)
Please allow up to 3 weeks for delivery of both printed and Email images.
Additional fees apply to urgent orders.
If a password has been added to an album, 3P Photography are not permitted to give this out. This can be obtained from the event organiser only, we apologise for any inconvenience this may cause.
Images will remain online for 6 months. After this time, they can still be accessed, a $100 upload fee will apply which will credit against any print orders.

8.

Vouchers and Certificates

School:
The Event Organiser will be supplied with two complimentary Gift Certificates to be awarded to the two best dressed attendees at your annual High School Ball. The recipients are to be chosen by a person nominated by the Event Organiser.
Recipient:
The Gift Certificate includes a voucher for two Vogue edited 8x12” photo prints of your choice.
These must be redeemed within 6 months of the date of the event, by email to 3P Photography at info@3p.net.au
Ensure you provide the voucher code, school name and image numbers at the time of redemption and a postal address for 3P Photography to send the completed images to.

9.

Editing

3P Photography does not photoshop any images. 3P Photography encourages children to embrace the way they are and be proud of it. Body image issues are unfortunately all too common these days.
Any exception to this must have written permission granted by both the student’s adult parent(s) or legal guardian(s) and the School. This will also incur an Editing Fee of $25.00.

10.

Absentees

3P Photography offers a Studio Quality Shoot in our Malaga Office for all Absentees. Bookings for individual and Sibling Photos are available within 2 weeks after the School Photo Days. 3P Photography does not guarantee for absent Students to be included in any Class Photos.

11.

Retention of title

The products shall remain the property of 3P Photography until full payment is made.

12.

Order change or cancellation

3P Photography advises to please choose carefully and only place an order when you are completely ready. Once an order has been submitted, there can be no change or cancellation made to the order placed.

13.

Payment

The following payment methods are available in our online shop. Unsuccessful payments will result in no order being placed.
Credit Card
With the submission of the order, you are sending 3P Photography your credit card details at the same time.
 After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.
PayPal
After placement of the order, you will be forwarded to PayPal’s online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to 3P Photography. After submitting your order, the payment transaction will be initiated. Any additional information will be notified during the ordering process.

3P Photography cannot take any responsibility for missing cash or credit card security when a Paper Order Form envelope is received unsealed.

14.

Damage during delivery or missing products

If the products are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify 3P Photography without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help 3P Photography to press their own claims against the carrier or transport insurer.
If there is a product missing or is damaged in your order, it is your responsibility to contact 3P Photography within 2 weeks of delivery (approx. 5-7 weeks after Photo Day). 3P Photography maintains accurate dispatch records and will be able to determine if a credit or replacement is due to you.
All queries must be submitted in writing and forwarded to 3P Photography, either via the online Query Form or via Email. For storage and privacy reasons, we maintain a record of your order for 6 months. Queries after this time cannot be addressed.

15.

Return Policy

3P Photography offers a 100% satisfaction guarantee. If you are not fully satisfied with your photographs simply return them to the 3P Photography office within 2 weeks of receipt to receive a full product refund.
The return period will expire after 2 weeks from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products. To meet the return deadline, it is sufficient for you to send written communication requesting a return before the return period has expired.
Please fill out the Query Form online or contact 3P Photography via Email.
There will be no return on Digital copies.
We will make the reimbursement using the same means of payment as you used for the initial transaction. Reimbursement will be finalised once we have received the product back in our Office. All products being returned to 3P Photography are to be sent or delivered in person at the customer’s expense, to the office address: 7/30 Enterprise Crescent, Malaga WA 6090, Australia

16.

Warranty and guarantees

3P Photography has a legal duty to supply products that have been ordered.
Statutory warranty rights of Australia apply for customers.
Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.
Complaints can be submitted as follows:
– by filling out the Online Query Form
– by e-mail to the following address: info@3p.net.au
– in writing to: 3P Photography, 7/30 Enterprise Crescent, Malaga WA 6090, Australia
When you exercise your warranty rights and we deem it necessary to receive the products back in order to examine your complaint, you must send back the products at your cost to the address given above. We are committed to respond to any complaint immediately, but no later than within 2 weeks of its submission.
Customer service: Our customer service is available for queries, complaints and claims on weekdays from 8 a.m. to 4 p.m. at info@3p.net.au or by submitting our Online Query Form.

17.

Liability

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.
If we waive any rights available to us under these Terms and Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
If any of these Terms and Conditions is held to be invalid, unenforceable or illegal for any reason, the remaining Terms and Conditions shall nevertheless continue in full force.

18.

Privacy Policy

3P Photography is serious about protecting your privacy. We value and respect our professional relationships with our clients, staff and other individuals with whom we deal, and we respect their desire for privacy.

In handling your personal information, we are committed to supporting the Privacy Act 1988 (Privacy Act) and the 13 Australian Privacy Principles in the Privacy Act (as amended). This policy sets out how 3P Photography collects, stores, uses, discloses and otherwise handles your personal information. This policy may be updated from time to time.

What personal information does 3P Photography collect and why?

During the provision of its services and/or products, 3P Photography may collect your personal information.

The following is personal information 3P Photography collects:

contact and identification information such as your name, address, telephone/mobile numbers and email address;
credit card and other banking information for the purpose of facilitating payment to 3P Photography for services and/or products provided;
images of you contained in photographic materials
In some circumstances 3P Photography may also hold other personal information provided by you. Privacy law requires us to collect personal information about you only if it is reasonable and practical to do so.

How does 3P Photography collect personal information?

Generally, 3P Photography collects your personal information directly from you, through

the completion of a manual or online form, such as the Photo Day order envelope.
an interaction or exchange in person, such as through a face-to-face meeting, or by way of telephone, email, post or through the use of the 3P Photography website.
Alternatively 3P Photography collects your personal information from other sources such as from

your school administrator, such as your childs school name, class name, year group, and legal name.
Generally, 3P Photography will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you.

Why does 3P Photography need your personal information?

3P Photography collects, holds and uses your personal information where it is reasonably necessary for the purposes of:

providing to you personalised photography services and photography products, including processing your orders and dealing with requests, enquiries or complaints and other customer care related activities;
accounting, billing and other internal administrative and business management purposes; and
carrying out market and product analysis.
3P Photography may also use your personal information, including your image, quotes or other information for inclusion with our marketing materials, where you have consented to such use.

At times 3P Photography may wish to notify you about new and upcoming products. This will be in the form of an email sent to orders that are placed through our various ordering systems. If you do not wish to receive such emails, simply reply STOP to the email and you will be removed from the database.
Also, 3P Photography may use your personal information for purposes related to the above purposes and for which you would reasonably expect 3P Photography to do so in the circumstances, or where you have consented or the use is otherwise in accordance with law.

Where personal information is used or disclosed, 3P Photography takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to 3P Photography However, without certain information from you, 3P Photography may not be able to provide its services and/or products to you.

Does 3P Photography disclose/sell your personal information?

3P Photography will not disclose nor sell your personal information to any third party for any reason, except if required by law.

Security of your Personal Information

3P Photography takes steps reasonable in the circumstances to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. 3P Photography holds personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff. On-line credit card details are processed and secured by a Third Party. Please see PayPal AUS.

3P Photography will destroy personal information in circumstances where it is no longer required, unless 3P Photography is otherwise required or authorised by law to retain the information.

When purchasing from 3P Photography, your financial details are passed through a secure server and is of the current industry standards.
Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.
Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Data Breach Compliance
In the event of a Data Breach, leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, data collected by yourself or the school, 3P Photography will take the following actions;
will be treated seriously;
will be dealt with promptly;

Privacy complaints

Please direct all privacy complaints to 3P Photography on 92506244. At all times, privacy complaints:

will be treated seriously;
will be dealt with promptly;
will be dealt with in a confidential manner; and
will not affect your existing obligations or affect the commercial arrangements between you and 3P Photography.
In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.